Please understand that due to the nature of our product (fresh coffee that is roasted to order), we cannot provide a refund once your order has been roasted.
If you make a mistake when ordering, please call and/or email us immediately to let us know. We will be happy to cancel and refund any order before we have started roasting. If you don't get an answer immediately when you call, everyone may be roasting or making deliveries. Please leave us a message. You can also text our main business number. This is the fastest way to ensure we get the message.
Thank you for your understanding.